Question 1

Can I request a specific size or color for a belt?

Accepted Answer

Yes, our belts can be customized. Simply provide us with your measurements, and we'll cut the belt accordingly. Please contact us directly if you have specific preferences for color, buckle style, or other customizations. We're here to discuss your requirements and create a personalized belt that matches your style. Reach out to us with your specific size or color requests, and we'll bring your vision to life.

Question 2

How do I measure my belt?

Accepted Answer

Instructions on How to Measure Your Belt Size

Measuring a properly sized belt you already own is the best way to determine your belt size.

Here's a step-by-step guide to help you measure your belt accurately:
Start by placing your existing belt on a flat surface, ensuring it is straight and not twisted.
Start the tape measure at the hole you use most: Identify the hole on the belt that you typically use when wearing it. This will be the starting point for your measurement. It's crucial to measure the hole that you use most frequently, as this will determine the Center Hole of your new belt.
Measure to the end of the buckle: Using a flexible tape measure, extend it from the starting hole to the end of the buckle. Make sure the tape measure follows the curve of the belt.
Choose your preferred unit of measurement: You can provide your measurements in either inches or centimeters, depending on your preference and convenience.
Determine your belt size: Once you have measured the distance from your preferred hole to the end of the buckle, note down the measurement. This measurement will correspond to your belt size.
Consider the available holes: Our belts come with five holes, allowing you to adjust the fit. You can either tighten or loosen your belt using two holes on either side of the Center Hole.

If you have any further questions or need assistance with measuring your belt size, please don't hesitate to contact us. We are here to help you find the ideal belt that matches your measurements and preferences.

Question 3

Are the belts available in different buckle styles?

Accepted Answer

Yes, we offer different buckle styles for our belts. Please contact us directly for more information.

Question 4

What kind of leather do you use for your products?

Accepted Answer

At bezoleather, we only use vegetable-tanned, high-quality leather sourced from tanneries in Italy.

Question 5

How do I care for and maintain the leather products?

Accepted Answer

Our products are finished to be waterproof and protected. However, vegetable-tanned leather can develop a patina over time. For conditioning, you can use natural oils and beeswax.

Question 6

How long does it take to ship the products?

Accepted Answer

For products that are in stock, we follow standard shipping times. Within Switzerland, delivery usually takes 2-4 business days.

Question 7

Do you offer customizations or personalized engraving?

Accepted Answer

Yes, we offer the possibility of individual customization. Please contact us directly with your specific requests.

Question 8

What is your return or exchange policy?

Accepted Answer

We want you to be satisfied with your purchase. 
If you receive a defective or incorrect item, please contact us within 7 days of receipt to arrange for a return or exchange. Please note that certain items, such as personalized or custom-made products, may not be eligible for return or exchange. To be eligible for a refund, goods must be returned in their original condition, including all instructions, documents, and packaging. Damaged or worn products will not be refunded.
Refunds will be processed within 14 days of receiving the returned goods. We will refund you using the same payment method you used for the Order, and you will not incur any fees for the reimbursement.
If the item you receive contains any errors or defects, we are more than happy to service it for you. It's important to note that our shop is quite small and every item is made individually, so please ensure that the measurements you provide are accurate.

Question 9

Are your leather products handcrafted?

Accepted Answer

Yes, all our products are individually handmade, cut, dyed, and hand-stitched with great attention to detail.

Question 10

Can I order a product that is currently out of stock?

Accepted Answer

Yes, please contact us directly, and we will assist you by understanding your needs and manufacture the product you need.

Question 11

Do you offer wholesale or bulk ordering options?

Accepted Answer

Due to the nature of our business, we do not offer wholesale or bulk ordering options. Each of our items is meticulously crafted by hand, and we take great pride in the uniqueness and quality of our products. As a small shop, we focus on creating one-of-a-kind items. Thank you for supporting our small business.

Question 12

How can I contact your customer support for further assistance?

Accepted Answer

You can reach our customer support by emailing us at info@bezoleather.com.

Question 13

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. The price for international shipping is specified on our Shipping Information page.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and Klarna as payment methods.

Frequently asked questions